Privacy Policy

Effective date: 1 June 2026 · Last updated: June 2026 · myuniquecreativity.com

This Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Rule 3 of the Information Technology (Intermediary Guidelines) Rules. It explains how Unique Creativity ("we", "us", "our", the "Data Fiduciary") collects, uses, stores, discloses and protects the personal data of users and customers (each a "you", "Data Principal") of myuniquecreativity.com. By using our website or placing an order, you consent to the practices described here.

1. About Us (Data Fiduciary)

Unique Creativity

Registered Office: Door No. 199, SF No. 39/5, Mailuthu Road, Ladapuram, Perambalur, Tamil Nadu 621101, India

Operations / Correspondence: 5th Street, Damodhar Perumal Colony, 9/25, N Red Hills Rd, Villivakkam, Chennai, Tamil Nadu 600049, India

Email: order@myuniquecreativity.com · Phone: +91 72009 03321

For the purposes of the DPDP Act, we act as the Data Fiduciary that determines the purpose and means of processing your personal data.

2. Information We Collect

a) Personal Data you provide

Full name, email address and mobile/phone number
Billing and delivery address, PIN code and State
GSTIN (only if you request a GST invoice as a business customer)
Account credentials, if you create an account

b) Order & customization data

Uploaded designs, artwork, photographs, name lists and product specifications
Order history, invoices and transaction records
Communications, feedback and customer-support interactions

c) Technical & usage data

IP address, device and browser information, and approximate location
Pages visited, time spent and interaction patterns (via cookies and analytics)

d) Payment data

Card, UPI, net-banking and other payment information is collected and processed directly by our RBI-authorised payment gateway partner (Razorpay). We do not store or have access to your full card number, CVV, UPI PIN or bank credentials.

3. Lawful Basis & Consent

We process your personal data on the basis of your free, specific, informed and unambiguous consent, and for the "legitimate uses" recognised under Section 7 of the DPDP Act — including performance of your order, provision of the service you requested, and compliance with law. You may withdraw your consent at any time (see Section 9); withdrawal does not affect processing already carried out, and may limit our ability to serve you.

4. How We Use Your Information

Order fulfilment — to process, produce, invoice, dispatch and deliver your orders and share order/tracking updates.
Customer support — to respond to enquiries, complaints, and handle replacements or refunds.
Legal & tax compliance — to issue GST invoices, maintain statutory records and comply with applicable law.
Service improvement & security — to operate, secure, analyse and improve the website and prevent fraud/misuse.
Marketing — to send offers and updates only where you have opted in. You can opt out any time.

5. Cookies & Tracking Technologies

We use cookies and similar technologies (including Google Analytics) to remember your preferences, keep you signed in, understand site traffic and improve performance. You can refuse or delete cookies through your browser settings; however, some features may not function correctly without them.

6. Sharing & Disclosure

We do not sell, rent or trade your personal data. We share it only:

With Data Processors and service providers — payment gateways, courier/logistics partners, cloud hosting (Google Firebase) and email providers — strictly to fulfil your order and operate the service, under confidentiality obligations.
Where required by law, or in response to a lawful request by a court, government or regulatory authority.
In connection with a business transfer, subject to this Policy.

7. Data Security

In line with Section 8 of the DPDP Act and the SPDI Rules, 2011, we implement reasonable security practices and procedures — including HTTPS/TLS encryption, access controls, restricted authorised access, and use of PCI-DSS-compliant payment partners — to protect your personal data against unauthorised access, disclosure, alteration or loss. In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required by law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes above, or as required to comply with legal, tax and accounting obligations (for example, invoices are retained as mandated under GST and other applicable laws). When no longer required, data is securely deleted or anonymised.

9. Your Rights as a Data Principal

Under the DPDP Act, 2023 you have the right to:

Access — obtain a summary of the personal data we process about you.
Correction & updating — correct inaccurate or incomplete data.
Erasure — request deletion of your personal data, except where retention is required by law.
Withdraw consent — as easily as it was given.
Grievance redressal — raise a complaint with our Grievance Officer (Section 12).
Nomination — nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any right, email us at order@myuniquecreativity.com. We will respond within a reasonable period as prescribed by law.

10. Children's Data

Our services are intended for users who are 18 years of age or older. In accordance with Section 9 of the DPDP Act, we do not knowingly process the personal data of children (persons below 18) without verifiable consent of a parent or lawful guardian, and we do not carry out tracking, behavioural monitoring or targeted advertising directed at children. If you believe a child has provided us data, please contact us for deletion.

11. Data Storage & Transfers

Your data is primarily stored on servers located in India. Where our service providers process data outside India, such transfers are made only to jurisdictions permitted under applicable law and with adequate safeguards in place.

12. Grievance Officer

In compliance with the Information Technology Act, 2000, the applicable Rules, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are below. We acknowledge complaints within 48 hours and endeavour to resolve them within one (1) month of receipt.

Grievance Officer: The Proprietor, Unique Creativity

📧 order@myuniquecreativity.com

📞 +91 72009 03321

📍 5th Street, Damodhar Perumal Colony, 9/25, N Red Hills Rd, Villivakkam, Chennai, Tamil Nadu 600049, India

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated Policy.

Cancellation, Return & Refund Policy

Effective date: 1 June 2026 · Last updated: June 2026 · myuniquecreativity.com

This Policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. As every product sold by Unique Creativity is custom-made / personalised to your specification, please read this Policy carefully before placing an order. By confirming an order, you accept these terms.

1. Nature of Products (Please Read First)

All our badges, magnets and keychains are manufactured to order based on the design, text and specifications you provide. Because such personalised goods cannot be resold, they are not eligible for cancellation, return, exchange or refund on a change-of-mind basis, except in the specific cases set out below.

2. Order Cancellation

a) Advance payment

Once an order is confirmed, a non-refundable advance of 50%–100% of the total order value is required to initiate customization. This advance covers materials, design work and production setup, which begin immediately upon confirmation.

b) Cancellation window

You may request cancellation only before production has started. If production has not begun, we will make reasonable efforts to accommodate the request; the advance may still be non-refundable to the extent design/setup work has been carried out.

c) Full-payment orders

Where full payment is made upfront, it is non-refundable in the event of cancellation once production has begun, due to the custom nature of the goods.

3. Defective, Damaged or Incorrect Products

We will provide a free replacement or, where a replacement is not feasible, a refund, if:

the product is defective, or
the product does not match your confirmed order specifications, or
the product was damaged in transit.

You must notify us within 48 hours of delivery at order@myuniquecreativity.com with your order number and clear photographs or an unboxing video evidencing the issue. Claims made after 48 hours may not be accepted.

4. Return Conditions (Where a Return Is Required)

The entire order must be returned in its original quantity as per the invoice.
Products must be unused, in original packaging and in the same condition as received.
Returns must be sent via a trackable courier; the refund/replacement process begins only after we receive and inspect the returned goods.
Where the fault is ours (defective/incorrect/damaged), we will bear reasonable return shipping costs.

5. Refund & Replacement Timeline

Approved replacements (remakes) are produced within 7–10 business days to the original specifications.
Approved refunds are processed to the original payment method within 7–10 business days of approval.
Once a refund is issued, no remake will be provided for the same order.
Any charges levied by third-party payment gateways may be deducted from the refund amount.

6. Shipping & Delivery

a) Delays

Estimated delivery dates are indicative. We are not liable for delays caused by courier disruptions, natural events, strikes or other circumstances beyond our reasonable control.

b) Lost shipments

We will assist in raising a claim with the courier. Resolution depends on the courier's investigation.

c) Incorrect address

We are not responsible for non-delivery due to an incorrect or incomplete address provided by you. Re-dispatch of a returned parcel may attract additional shipping charges.

7. Exclusions

Refunds and replacements will not be provided for:

Minor variations in colour, texture or finish inherent to the print/production process (these are not defects).
Errors in the design, text, spelling, size or specifications approved by you.
Damage from improper handling, misuse, moisture or extreme temperatures after delivery.
Requests made beyond the 48-hour window, or products altered/modified by the customer.

8. How to Raise a Request & Grievance Redressal

To file a claim, contact us with the details below. In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints within 48 hours and endeavour to redress them within one (1) month.

Grievance Officer: The Proprietor, Unique Creativity

📧 order@myuniquecreativity.com · 📞 +91 72009 03321

📍 5th Street, Damodhar Perumal Colony, 9/25, N Red Hills Rd, Villivakkam, Chennai, Tamil Nadu 600049, India

Please include: Order number · Full name & contact · Description of issue · Photos or videos

9. Acknowledgment

By placing an order with Unique Creativity, you acknowledge that you have read, understood and agreed to this Cancellation, Return & Refund Policy and to our Terms & Conditions.