Privacy Policy

At Unique Creativity, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (https://myuniquecreativity.com/in/) or place an order with us.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of data we collect include:

a) Personal Information

When you place an order or create an account, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party payment gateways)

b) Order Information

To fulfill your order and provide customer support, we collect order-specific information, including:

• Customized designs and product specifications

• Order history and transaction details

• Feedback and customer service interactions

c) Usage Data

When you visit our website, we may automatically collect certain information to enhance your user experience and analyze website performance, including:

• Browsing history

• IP address

• Device information (such as browser type and operating system)

• Time spent on pages and interaction patterns

2. How We Use Your Information

We use the information collected for the following purposes:

a) Order Processing and Fulfillment

• To process and complete your orders, including order confirmation and shipping.

• To contact you regarding your order status, delivery, or any order-related issues.

b) Customer Support

• To respond to inquiries, complaints, and customer service requests.

• To provide post-purchase assistance and handle returns or refunds when applicable.

c) Website and Service Improvement

• To analyze and improve the performance, functionality, and security of our website.

• To customize the user experience based on browsing behavior and preferences.

d) Marketing and Promotional Communications

• To send promotional offers, new product announcements, and updates about our services (only if you have opted in).

• You may unsubscribe from marketing communications at any time by following the instructions provided in the email or by contacting us directly.

e) Legal and Regulatory Compliance

• To comply with applicable legal obligations, prevent fraud, and protect against security threats.

• To resolve disputes and enforce our terms and conditions.

3. Data Protection

We take your data security seriously and implement the following measures to protect your information from unauthorized access, loss, misuse, or disclosure:

a) Secure Transactions

• All payment transactions are processed securely through trusted third-party payment gateways using encryption technology.

• Payment information is not stored or processed directly by us.

b) Restricted Access

• Access to your personal data is restricted to authorized personnel only.

• Employees and service providers handling personal data are required to maintain confidentiality.

c) Data Retention

• We retain your personal information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather insights about how our website is used.

a) What are Cookies?

Cookies are small data files stored on your device when you visit our website. They help us remember your preferences, improve website performance, and personalize content.

b) How We Use Cookies

• To remember your login details and preferences for future visits.

• To analyze site traffic and understand user behavior to enhance website functionality.

• To display targeted advertisements based on browsing activity.

c) Managing Cookies

You can adjust your browser settings to refuse or delete cookies at any time. However, some website features may not function correctly without cookies.

5. Third-Party Links

Our website may contain links to third-party websites for your convenience and reference. Please note that we are not responsible for the privacy practices or content of these external websites.

• We recommend reviewing the privacy policies of any third-party websites you visit before sharing your personal information.

• We do not endorse or assume responsibility for the privacy practices or content of third-party websites.

6. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities under certain circumstances:

a) Service Providers and Partners

• We may share your data with third-party service providers (such as payment processors, shipping companies, and IT service providers) to fulfill your order and improve service quality.

b) Legal Obligations

• We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders).

7. Your Rights

You have the following rights concerning your personal data:

a) Right to Access

You may request a copy of the personal information we hold about you.

b) Right to Update or Correct Information

You may update or correct inaccuracies in your personal information by contacting us directly.

c) Right to Withdraw Consent

If you have provided consent for marketing communications, you can withdraw it at any time by clicking the “unsubscribe” link in our emails or contacting us.

d) Right to Data Deletion

You may request that we delete your personal data, except where retention is required  for legal or business purposes.

8. Data Transfers

If you are accessing our website from outside India, please note that your data may be transferred to and stored in India or other countries where our service providers are located. We ensure that adequate safeguards are in place to protect your personal data in accordance with applicable laws.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements.

• Any updates will be posted on this page with the revised effective date.

• Your continued use of our website or services after such updates constitutes acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us:

• Email: order@myuniquecreativity.com

• Phone: +91 7200903321

• Address: 5th street, Damodhar perumal colony, 9/25, Red Hills Rd, Villivakkam, Chennai, Tamil Nadu 600049, India

Refund Policy

At Unique Creativity, we strive to provide high-quality custom products. As all orders are personalized, please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

• We understand that circumstances may change, and you may wish to cancel an order. However, due to the personalized nature of our products, cancellations are subject to the following terms:

a) Advance Payment Requirement

• Once an order is confirmed, a non-refundable advance payment of 50 to 100% of the total order value is required to initiate the customization process depending on the order.

• The advance payment covers the cost of materials, design work, and production setup, which are initiated immediately after order confirmation.

b) Full Payment Orders

• If the full payment is made upfront, it will be considered non-refundable in the event of cancellation due to the custom nature of the products.

• We cannot offer refunds once the production process has begun, as the product is being created specifically according to your design requirements.

2. Refunds & Replacements

As all our products are custom-made, we generally do not accept returns or provide refunds. However, we understand that exceptional circumstances may arise. Refunds or replacements will be considered only under the following conditions:

a) Defective or Incorrect Product

• If you receive a product that is defective or does not match the confirmed order specifications, you may request a replacement or refund.

• You must notify us within 48 hours of delivery and provide supporting evidence (e.g., clear photos or videos) showing the defect or error.

b) Damaged Product During Shipping

• If your product is damaged during transportation, you must notify us within 48 hours of delivery and provide supporting evidence (photos or videos) showing the damage.

• Upon verifying the claim, we will offer a replacement for the damaged product at no additional cost.

• In the event that an identical replacement is not possible, we may provide a refund at our discretion.

c) Return Requirement for Refund

• To claim a full refund, the entire order must be returned to the company in its original quantity as per the invoice of the actual order.

• The product(s) must be in their original packaging, unused, and in the same condition as when received.

• The customer is responsible for the return shipping costs. The return package should be sent using a reliable courier service with tracking to ensure proper delivery.

• The refund process will only begin once the returned product is received and inspected by our team.

d) Extreme Cases

• In rare and extreme cases where a suitable resolution (replacement or correction) is not feasible, we may consider offering a refund.

• The decision to issue a refund will be made solely at the discretion of Unique Creativity and will be based on the nature of the issue and supporting evidence.

3. Shipping & Delivery Issues

While we strive to ensure timely and secure delivery of your orders, certain factors may be beyond our control. Therefore, the following terms apply:

a) Shipping Delays

• We are not responsible for delays caused by courier services, natural disasters, strikes, or other unforeseen circumstances.

• Estimated delivery times are provided as a guideline and may be subject to change based on the courier’s service capacity.

b) Lost Packages

• If a package is lost in transit, we will assist you in filing a claim with the courier service.

• However, we cannot guarantee a refund or replacement for lost packages, as the resolution will depend on the outcome of the courier’s investigation.

c) Incorrect Address Provided

• We are not responsible for delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

• If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the order.

4. Return Window and Claims Process

• Complaints must be raised within 48 hours of delivery with supporting photos/videos showing the error.

• If the error is confirmed, the customer must return the entire order in its original quantity at their own shipping cost.

• A redo order will be processed within 7–10 business days with the original design and specifications.

• If a refund is preferred, it will be processed within 7–10 business days. Once refunded, no remake will be provided.

5. Refund Process

If a refund is approved under the terms stated above, the following conditions apply:

• Refunds will be processed through the original payment method within 7–10 business days of approval.

• In cases where payment was made via a third-party service (e.g., payment gateway), any applicable service fees may be deducted from the refund amount.

• If a replacement is issued instead of a refund, the replacement product will be shipped at no additional cost to the customer.

6. How to File a Request

To request a refund, replacement, or to report an issue with your order, please contact us at:

• Email: order@myuniquecreativity.com

• Phone: +91 7200903321

• Address: 35th street, Damodhar perumal colony, 9/25, Red Hills Rd, Villivakkam, Chennai, Tamil Nadu 600049, India

When contacting us, please provide the following details:

• Order number

• Full name and contact information

• Description of the issue

• Supporting evidence (e.g., photos or videos of the product)

7. Exclusions

Please note that refunds and replacements will not be provided in the following cases:

• Minor variations in color, texture, or design due to the handmade nature of the product.

• Damage caused by improper handling or use after delivery.

• Requests made beyond the 48-hour window after product delivery.

• Products that have been altered or modified by the customer.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time to reflect changes in our business practices or legal requirements.

• Any updates to this policy will be posted on our website with the revised effective date.

• Your continued use of our services after such updates constitutes acceptance of the changes.

9. Acknowledgment

By placing an order with Unique Creativity, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Cancellation Policy.

• If you do not agree with any part of this policy, please refrain from placing an order.